The Golden (Business) Rule: Win Customers the Way You Want to Be Won

Do you struggle to win new or repeat customers? Are you frustrated because your prospects won’t return your calls or respond to your emails? Do your customers seem impossible to please? If so, what you are experiencing may be a reflection of how you yourself show up as a consumer in the marketplace. The Bible […]

Frustrating Feedback: How to Handle Negative Criticism

Have you ever provided negative feedback on a product or service you purchased to find out the seller didn’t seem to care about your satisfaction or, even worse, felt offended by your feedback? Or, perhaps you have you been on the receiving end of such feedback and remained silent because you weren’t sure how to […]

Faithful Follow-Ups: Ten Helpful Tips

Do you struggle to attract clients or keep the ones you have? Do your sales conversations leave you feeling like you are wasting your time with prospects that won’t buy? Over the past couple of months, I have been strategizing the expansion of my business via a virtual team. In the process, I have reached […]

How to lose business – the number one mistake to avoid if you want more customers!

Did you know that 68% of customer defection takes place because customers feel poorly treated?* My recent experience with a local software development business reflects this quite well – allow me to share what happened: I had reached out to this company after watching their engaging presentation at a conference and hoped they would be able to […]

Top 15 Insider Secrets to Gaining & Keeping Your Clients’ Loyalty

I recently had some rather disappointing experiences  with some of the biggest names in the internet marketing and coaching arena.  I had reached out to some of these “experts” to get a few specific questions answered before making a purchasing decision.  Unfortunately, the service I received was less than impressive.  Let’s just say that none of these […]

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